Every organization has two modes that need to be handled: “business as usual”, and “business as UNususal”.

The balance between them—how much collective time spent in respective mode—is dependent on the organization’s mission, nature, leadership, size, age and several other factors. To recognize that the two modes exist in every organization, and to build a collection of digital services that supports work in both modes, is imperative if you want to deliver a great digital employee experience.

Continue reading “The Dual Mode Intranet” →