Intranets are an innovation approximately 20 years old. A “homepage” not for all, but for employees in a company. An intranet manager, with a team, takes care of this product.
Have you been in a project building a new intranet or external homepage?
Often the duration of the project is 20 months, and there is nothing to show to stakeholders and the CEO board the first year. Instead you are forced to speak about theoretical models, vision, structure, a homepage still in Lewis Carroll’s Wonderland, information governance (the CEO board is totally lost), wireframes (why is it so gray?) and so on. Continue reading “The power of a hi-fi intranet prototype”
From now on you are Jill D, a newly employed barista at the XCoffee company. The coffee shop is situated at Kings Road and XCoffee has a lot more coffee shops in the whole country.
An eternal battle for the intranet team is the content structure.
Every information sender and stakeholder has an opinion about where a page should be in the navigation. Often, you hear things like “The HR manager thinks this page should be a new section tab!”, “We demand that you use exactly this word as a label and it must be put directly under ‘Self service’!”, or “I have decided this must be in the ‘Governing documents’ section!”. Continue reading “Let the end-users have the last say on the intranet content structure”
It’s time to look at the parent page of the content page—the navigation page.
Intranets are usually built in a hierarchical structure, or have at least some navigation choices the end-users perceive as a hierarchy going forward/down in the structure. Search is already the most used navigation model on internet (people do a Google search and go directly to a page with the answer), and intranets will in time follow this trend. But right now, most organisations probably still have classic core menu navigation, from the homepage forward to answers, as the most common way to access content. Continue reading “The “mobile first” intranet (part 4)”
Have you heard the web design term “Mobile first”? It’s a concept where you start with the smallest screen size you want to deliver content to, and then you work your way up.