You’re the Intranet Manager, so of course you’re also responsible for all the invoices in the organization? Do I hear you say “no”?
But all the contracts of employment – surly that is your responsibility to handle, store, and archive? Again “no”?
We can all see that invoices are the responsibility of the Finance department, within an accounting software tool. And contracts are often stored in a Human Recources Management System and governed by HR specialists. No one would ever ask the Intranet manager to fix this.
Continue reading “Intranet manager, you’re NOT the document manager”
What content should your intranet have? What is important for the end-users? In order to know that, you have to ask them – and observe them. Otherwise there is a risk of focusing on the wrong content.
Continue reading “Top Tasks for Your Intranet”
Intranets are an innovation approximately 20 years old. A “homepage” not for all, but for employees in a company. An intranet manager, with a team, takes care of this product.
Continue reading “We Need DEX Architects”
An eternal battle for the intranet team is the content structure.
Every information sender and stakeholder has an opinion about where a page should be in the navigation. Often, you hear things like “The HR manager thinks this page should be a new section tab!”, “We demand that you use exactly this word as a label and it must be put directly under ‘Self service’!”, or “I have decided this must be in the ‘Governing documents’ section!”. Continue reading “Let the end-users have the last say on the intranet content structure”
Recently I had the opportunity to meet some 10+ intranet managers for a discussion about intranet governance.
A really interesting fact in this group, consisting of both municipal, regional and governmental organisations as well as commercial business, was that almost no one felt they had a clearly designated intranet owner for the existing intranet.
Continue reading “Basic governance roles needed when managing an intranet”
When you’re responsible for an intranet, you need to be a product manager. The intranet is a product, and you and the team manage it, so the product delivers today, tomorrow and in the future.
But what should the team actually do? What is there “to manage”? Continue reading “Control the intranet work with this game”