Intranet manager, you’re NOT the document manager

You’re the Intranet Manager, so of course you’re also responsible for all the invoices in the organization? Do I hear you say “no”?

But all the contracts of employment – surly that is your responsibility to handle, store, and archive? Again “no”?

We can all see that invoices are the responsibility of the Finance department, within an accounting software tool. And contracts are often stored in a Human Recources Management System and governed by HR specialists. No one would ever ask the Intranet manager to fix this.

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We Need DEX Architects

Intranets are an innovation approximately 20 years old. A “homepage” not for all, but for employees in a company. An intranet manager, with a team, takes care of this product.

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Basic governance roles needed when managing an intranet

Recently I had the opportunity to meet some 10+ intranet managers for a discussion about intranet governance.

A really interesting fact in this group, consisting of both municipal, regional and governmental organisations as well as commercial business, was that almost no one felt they had a clearly designated intranet owner for the existing intranet.

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Control the intranet work with this game

When you’re responsible for an intranet, you need to be a product manager. The intranet is a product, and you and the team manage it, so the product delivers today, tomorrow and in the future.

But what should the team actually do? What is there “to manage”? Continue reading “Control the intranet work with this game” →

Keep control of your intranet processes

When managing an intranet the team often has things it does again and again. Repeated tasks (e.g. a request for administrating permissions on a page, production and publication of a global news item, taking care of a bug in the WCMS) are actually the core of the maintenance work. Continue reading “Keep control of your intranet processes” →

Ten content commandments for intranet managers

Intranet content requires constant curation. It gives employees in the organization support and enhances efficiency when it’s written in the right way for the right target groups and sorted the right way in the structure. Stop taking care of the content and the intranet starts to deteriorate. Be a caring, loving curator and your intranet will thrive.

Here are ten content commandments we live by. Continue reading “Ten content commandments for intranet managers” →