Level Up Your Intranet Stakeholders

Did you know there are three levels of maturity among intranet stakeholders that provide services and info on the intranet? Let me explain.

Level one is when the stakeholder doesn’t realize at all that information is important.

Continue reading “Level Up Your Intranet Stakeholders”

What Your Intranet SEO Specialist Should Do

Search is one of the big ways to get answers on the intranet. Navigation is the other way. Both must work if you want your intranet to be a real efficiency-enchancing bussiness tool.

Therefore, when you have an intranet team with more than one member, you should concider making one member in the team “the SEO specialist”, at least part-time.

Continue reading “What Your Intranet SEO Specialist Should Do”

Basic governance roles needed when managing an intranet

Recently I had the opportunity to meet some 10+ intranet managers for a discussion about intranet governance.

A really interesting fact in this group, consisting of both municipal, regional and governmental organisations as well as commercial business, was that almost no one felt they had a clearly designated intranet owner for the existing intranet.

Continue reading “Basic governance roles needed when managing an intranet”

Control the intranet work with this game

When you’re responsible for an intranet, you need to be a product manager. The intranet is a product, and you and the team manage it, so the product delivers today, tomorrow and in the future.

But what should the team actually do? What is there “to manage”? Continue reading “Control the intranet work with this game”

Keep control of your intranet processes

When managing an intranet the team often has things it does again and again. Repeated tasks (e.g. a request for administrating permissions on a page, production and publication of a global news item, taking care of a bug in the WCMS) are actually the core of the maintenance work. Continue reading “Keep control of your intranet processes”