Processes/Workflows

The in-practice ”How”.

A business process is ”a series of actions that are needed in order to do something or achieve a result”. (Cambridge dictionary)

A workflow is “the way a particular type of work is organised, or the order of the stages in a particular work process”. (Cambridge dictionary)

A formalised way to repeat a series of actions again and again by following a series of steps, often graphically presented with some kind of business modelling technique, e.g. BPMN or Flowchart, in order to accomplish a controlled, repeated result. (Wikipedia)

An example of a process visualised with BPMN:

BPMN-E-MailVotingProcess

A Flowchart visualisation:

flowchart.png

In order to be able to have effective processes an organisation needs to have a Business Process Management (BPM) office in place. The BPM office team decides what model should be used for mapping processes, and is responsible for the tools needed.

Dictionary

Bild framework mission vision etc.001
Tasks/activities
Mission
Vision
Strategy
Guidelines
Objectives/goals
Projects
Processes
Core values
Organisational culture
Customer Value Proposition

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