Processes/Workflows

The in-practice ”How”.

A business process is ”a series of actions that are needed in order to do something or achieve a result”. (Cambridge dictionary)

A workflow is “the way a particular type of work is organised, or the order of the stages in a particular work process”. (Cambridge dictionary)

A formalised way to repeat a series of actions again and again by following a series of steps, often graphically presented with some kind of business modelling technique, e.g. BPMN or Flowchart, in order to accomplish a controlled, repeated result. (Wikipedia)

Two examples of a process visualised with BPMN:

development process

BPMN-E-MailVotingProcess

A Flowchart visualisation:

flowchart.png

In order to be able to have effective processes an organisation needs to have a Business Process Management (BPM) office in place. The BPM office team decides what model should be used for mapping processes, and is responsible for the tools needed.

Dictionary

Mission-vision2
Tasks/activities

Mission

Vision

Strategy

Guidelines

Objectives/goals

Projects

Processes

Core values

Organisational culture

Customer Value Proposition

Employee Value Proposition

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