Let the end-users have the last say on the intranet content structure

An eternal battle for the intranet team is the content structure.

Every information sender and stakeholder has an opinion about where a page should be in the navigation. Often, you hear things like “The HR manager thinks this page should be a new section tab!”, “We demand that you use exactly this word as a label and it must be put directly under ‘Self service’!”, or “I have decided this must be in the ‘Governing documents’ section!”. Continue reading “Let the end-users have the last say on the intranet content structure”

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The “mobile first” intranet (part 4)

It’s time to look at the parent page of the content page—the navigation page.

Intranets are usually built in a hierarchical structure, or have at least some navigation choices the end-users perceive as a hierarchy going forward/down in the structure. Search is already the most used navigation model on internet (people do a Google search and go directly to a page with the answer), and intranets will in time follow this trend. But right now, most organisations probably still have classic core menu navigation, from the homepage forward to answers, as the most common way to access content. Continue reading “The “mobile first” intranet (part 4)”

The “mobile first” intranet (part 2)

Have you heard the web design term “Mobile first”? It’s a concept where you start with the smallest screen size you want to deliver content to, and then you work your way up.

(This is part 2 in a series about how to build a Mobile first intranet. You can find part 1 here.) Continue reading “The “mobile first” intranet (part 2)”

Supporting managers (and other job roles) on the intranet

One of the things we’ve built on our new Region Skåne intranet is the possibility to target different internal job roles with unique content. This follows the Step Two model for segmentation of local content (content relevant for some, but not all, in the organisation).

Continue reading “Supporting managers (and other job roles) on the intranet”

The right intranet for us

There is no such thing as a generally good tool; there are only tools good for particular jobs. Contrary to the hopes of countless managers, technology is not an infinitely elastic piece of fabric that can be stretched to cover any situation. Instead, a good social tool is like a good woodworking tool–it must be designed to fit the job being done, and it must help people do something they actually want to do.
Clay Shirky: Here Comes Everybody, p 265

Continue reading “The right intranet for us”