What content should your intranet have? What is important for the end-users? In order to know that, you have to ask them – and observe them. Otherwise there is a risk of focusing on the wrong content.Continue reading “Top Tasks for Your Intranet”
Take a long, hard look at this photo. This is the core business in Region Skåne, my organisation.
The patient in the bed (a small child) and this nurse, along with 27,999 additional healthcare staff, is the primary reason why Region Skåne exists. This photo embodies the organisational mission—to treat patients and to save lives.Continue reading “Moments of truth—and the relevance of your intranet”
Once upon a time there was a village. Let’s call the village ”Region Skåne”. This village was a very special village, it was specialized in health craft. Continue reading “An intranet fairy tale”
An eternal battle for the intranet team is the content structure.
Every information sender and stakeholder has an opinion about where a page should be in the navigation. Often, you hear things like “The HR manager thinks this page should be a new section tab!”, “We demand that you use exactly this word as a label and it must be put directly under ‘Self service’!”, or “I have decided this must be in the ‘Governing documents’ section!”. Continue reading “Let the end-users have the last say on the intranet content structure”
Have you heard the web design term “Mobile first”? It’s a concept where you start with the smallest screen size you want to deliver content to, and then you work your way up.
(This is part 2 in a series about how to build a Mobile first intranet. You can find part 1 here.) Continue reading “The “mobile first” intranet (part 2)”
Recently I had the opportunity to meet some 10+ intranet managers for a discussion about intranet governance.
A really interesting fact in this group, consisting of both municipal, regional and governmental organisations as well as commercial business, was that almost no one felt they had a clearly designated intranet owner for the existing intranet.