Let the end-users have the last say on the intranet content structure

An eternal battle for the intranet team is the content structure.

Every information sender and stakeholder has an opinion about where a page should be in the navigation. Often, you hear things like “The HR manager thinks this page should be a new section tab!”, “We demand that you use exactly this word as a label and it must be put directly under ‘Self service’!”, or “I have decided this must be in the ‘Governing documents’ section!”. Continue reading “Let the end-users have the last say on the intranet content structure”

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The “mobile first” intranet (part 4)

It’s time to look at the parent page of the content page—the navigation page.

Intranets are usually built in a hierarchical structure, or have at least some navigation choices the end-users perceive as a hierarchy going forward/down in the structure. Search is already the most used navigation model on internet (people do a Google search and go directly to a page with the answer), and intranets will in time follow this trend. But right now, most organisations probably still have classic core menu navigation, from the homepage forward to answers, as the most common way to access content. Continue reading “The “mobile first” intranet (part 4)”

The “mobile first” intranet (part 3)

Have you heard the web design term “Mobile first”? It’s a concept where you start with the smallest screen size you want to deliver content to, and then you work your way up.

(This is part 3 in a series about how to build a Mobile first intranet. You can find part 1 here and part 2 here.)

Continue reading “The “mobile first” intranet (part 3)”

The “mobile first” intranet (part 2)

Have you heard the web design term “Mobile first”? It’s a concept where you start with the smallest screen size you want to deliver content to, and then you work your way up.

(This is part 2 in a series about how to build a Mobile first intranet. You can find part 1 here.) Continue reading “The “mobile first” intranet (part 2)”

The “mobile first” intranet (part 1)

Have you heard the web design term “Mobile first”? It’s a concept where you start with the smallest screen size you want to deliver content to, and then you work your way up. Combined with Responsive Web Design this philosophy gives you both a) a good focus on what’s most important on your intranet site, and b) a device agnostic intranet, working “automatically” on every modern device. Continue reading “The “mobile first” intranet (part 1)”

Two different kinds of graphic design mindsets competing on the intranet

Did you know there are two different kinds of graphic design mindsets competing on the intranet? Let me call them ”company brand graphic design” and ”graphic user interface design”. Often, an intranet project work with both at the same time, but in my opinion it’s really important to know the difference, and also to decide where on the intranet and in other systems one or the other of the design mindsets should dominate. Continue reading “Two different kinds of graphic design mindsets competing on the intranet”

Basic governance roles needed when managing an intranet

Recently I had the opportunity to meet some 10+ intranet managers for a discussion about intranet governance.

A really interesting fact in this group, consisting of both municipal, regional and governmental organisations as well as commercial business, was that almost no one felt they had a clearly designated intranet owner for the existing intranet.

Continue reading “Basic governance roles needed when managing an intranet”